Order Processing & Handling
- Order Processing: All orders are processed within 1-3 business days after payment confirmation and order verification.
- Business Days: Our standard business days are Monday through Friday, excluding federal holidays.
- Special Orders: Custom or special request orders may require additional processing time. We will notify you if there is any delay.
Shipping Methods & Carriers
- We use reputable carriers such as UPS, FedEx, and USPS for domestic shipments to ensure timely and secure delivery.
- For international shipments, we partner with carriers experienced in global logistics.
- Freight Shipping: For heavy or oversized items, freight shipping options are available. Rates and scheduling details will be provided upon request.
Shipping Costs
- Domestic Shipping: Free shipping is available on all orders.
- International Shipping: Free shipping is available on all orders.
- Any applicable customs duties, taxes, or fees for international shipments are the customer’s responsibility.
Tracking & Delivery
- Once your order is shipped, you will receive an email with a tracking number and carrier information.
- Estimated Delivery Times:
- Domestic Orders: Approximately 3-7 business days.
- International Orders: Approximately 7-21 business days, depending on destination and customs clearance.
- Please note that delivery times may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
Address Accuracy
- Please ensure that your shipping address is complete and accurate. We are not responsible for delays or nondeliveries caused by incorrect or incomplete addresses.
- If a package is returned due to address issues, additional re-shipping fees may apply.
Signature Requirement
- For high-value shipments, a signature may be required upon delivery to ensure the package is received securely.
- Please make sure someone is available at the shipping address to sign for the package if needed.
Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, please contact our customer service immediately with photos of the damage and a brief description of the issue.
- Lost Packages: If your package is lost, please notify us as soon as possible. We will work with the carrier to locate your shipment. In cases where a package is confirmed lost, we will discuss the next steps, which may include a replacement or refund.
International Shipping Considerations
- All international shipments are subject to import duties, taxes, and fees imposed by the destination country.
- Valley Side JDM Engines is not responsible for any additional charges incurred during the customs clearance process.
- It is the customer’s responsibility to be aware of and comply with their country’s import regulations.
Contact Information
For any shipping-related questions or concerns, please contact us at: